Fairness

Well I had a student blow up the other day. It is crazy to me how students quickly think you are treating them unfairly when they don't know the whole story. I really don't know how to avoid this sometimes. The hardest for me to deal with is when the problem is between students of opposite races. The opposite race from me is usually the one that thinks I am unfair. It seems they automatically think you are on the other person's side, no matter how you have treated them in the past.